LEO signature Leonardo Moreno

Privacy, data and refund policy

Last updated: October 10, 2026

This page explains what personal data I collect on leonardomoreno.co, why, who helps me process it, and what you can ask me to do with it. It also covers the assessment guarantee and refunds. I've written it in plain language on purpose.

1. Who is responsible for your data

Fabian Leonardo Moreno Quiroz ("Leonardo Moreno"). Mailing address: 8260 NW 14th St, Doral, FL 33126, USA. Email: hello@leonardomoreno.co.

2. What I collect

  • When you take the Time Leak Scorecard: your first name, email, company and country, your answers, and the results the page calculates (score, area scores, estimated annual cost of admin time, whether you qualify for the free review).
  • When you book a call: your name, email, the time you choose and the answers you give in the booking form.
  • When you pay: PayPal processes the payment. I receive your name, email, the amount and the transaction ID. I never see or store your card details.
  • During the assessment or Concierge: what you tell me about how your business works, and notes or recordings of our calls (recordings only with your permission).
  • When you browse the site: HubSpot's cookies record pages visited and basic device information, so I can see which pages are useful and connect your visits to your scorecard if you take it.

3. Why I use it

  • To send you your scorecard report and, if you qualify, offer you the free 15-minute review.
  • To deliver the assessment and the Concierge service you paid for, and to process payments and refunds.
  • To send you a few follow-up emails about your results and my services. Every email has an unsubscribe link.
  • To improve the site and my services.

I don't sell your data or share it with other businesses for their own marketing.

4. Your authorization

When you submit the scorecard or book a call, you authorize me to process your data for the purposes above, as required by Colombian law (Ley 1581 de 2012). You can withdraw that authorization at any time by writing to me, unless I need to keep the data to meet a legal or contractual duty.

5. Who helps me process it

  • HubSpot: website, forms, CRM, meetings and email.
  • PayPal: payments.
  • Video call tools such as Google Meet or Zoom, for our calls.
  • AI assistants such as Claude (by Anthropic), to help me analyze call notes and prepare your plan. I use business accounts where your information is not used to train the AI models.

Some of these providers store data outside Colombia, mainly in the United States. I only use providers that protect personal data at a level comparable to Colombian law.

6. How long I keep it

Scorecard and contact data: up to 24 months after our last interaction, unless you become a client. Client records and invoices: as long as Colombian tax and accounting law requires. You can ask me to delete your data sooner (see section 7).

7. Your rights

You can ask me to:

  • tell you what data I have about you and how I've used it;
  • correct or update it;
  • delete it, or withdraw your authorization;
  • send you proof of the authorization you gave.

Write to hello@leonardomoreno.co. I answer questions within 10 business days and requests to correct or delete within 15 business days, as Colombian law requires. If you're not satisfied, you can file a complaint with Colombia's Superintendencia de Industria y Comercio (SIC).

8. Cookies

The site uses HubSpot cookies for analytics and to remember you between visits. You can block or delete cookies in your browser settings; the site still works.

9. Security

Your data lives in the accounts of the providers above, protected by their security and by access I control. No system is perfectly secure, but I only give access to people who need it to serve you.

10. Children

This site is for business owners. I don't knowingly collect data from anyone under 18.

11. The assessment guarantee and refunds

  • 5-hour guarantee: if the written plan doesn't identify at least 5 hours a week of savings in your business, tell me within 14 days of receiving it. I refund the full amount through PayPal, and you keep the plan.
  • Rescheduling: you can move your call up to 24 hours before it starts, using the link in your confirmation email.
  • Missed calls: if you miss a call without notice, I offer you one new time at no cost. If you miss the second one too, the service ends without a refund.
  • AI Concierge: billed monthly, with a 3-month minimum. After that, you can cancel anytime before your next billing date. Months already started are not refunded.

12. Changes

If I change this policy, I'll update the date at the top. If the change is important, I'll tell clients by email.